OUR COMMITMENT TO YOU
Excel Jewellers would like to offer you, our valued customer, the very best in selection, service and value. We are proud to provide you with knowledgeable staff and friendly service. We are confident that you will receive the finest quality jewellery at the best possible price
Item may be returned within 30 days from the date of purchase. Merchandise must be in Original and Unworn condition and accompanied by Original receipt, gift box, warranty cards, certificates and explanation booklets intact. Returns may subject to RESTOCKING & ADMINISTRATION FEES. All discounted items are final sale. Closeout Sale items, consignment jewellery, special orders, layaway purchases, modified and/or custom design pieces (including ring sizing) and loose diamonds/gemstones, body jewellery, jewellery parts are FINAL SALES, NON-RETURNABLE/EXCHANGEABLE. Store Credits, Gift Cards and Reward Cards are not redeemable for cash. Credit card Refunds will be issued to the same credit card the purchase was made on. Cash refunds under $100 will be issued as cash. Over $100 a cheque will be issued within 7 days. We reserve the right to have major stones inspected by our gemologist before a refund is authorized. Excel Jewellers reserves the right to Limit/Deny returns.
LIFETIME PROTECTION AGAINST LOSS
If due to a manufacturer’s defect your original diamond is lost from its original mounting, and is in the opinion of Excel Jewellers in good condition and you have brought your jewellery in for Semi-Annual Inspection. Excel Jewellers will replace your lost diamond free of charge on any one occasion, (ONCE) during the life of your jewellery. Presentation of this validated certificate is required.
This Lifetime Guarantee does not cover theft, mysterious disappearance, loss or damage caused by everyday wear or act of god. We recommend that you insure your jewellery against unforeseen circumstances and consider blanket jewellery coverage on your homeowner’s policy.
To maintain its validity, our Lifetime Guarantee requires a semi-annual six(6) month inspection at which time we will professionally clean your jewellery piece and check settings, free of charge. All repairs recommended as a result of these inspections must be completed by Excel Jewellers to maintain this benefit
Excel Jewellers warrants your jewellery against defects in materials and workmanship under normal use for ONE (1) YEAR from your date of purchase (“Warranty Period”). If any defects are found during the Warranty Period, Excel will provide all necessary repairs free of charge. The following are not considered a defect and as such are excluded from free repairs: rhodium plating, soldering, chain soldering, special finish requests, re-casting, any lose of brilliance, and, in the case of earrings, earring back replacements due to loss. The Warranty does not cover your Excel jewellery where the defect:
(a) is caused by normal wear and tear or is otherwise due to normal aging arising from use.
(b) is attributable to repair, service, or alteration performed by anyone other than Excel.
(c) is attributable to abuse, accident, misuse, mishandling, and contact with chemicals, fire, or
(d) is attributable in whole or in part to use of the jewellery outside of the indented uses prescribed by Excel Jewellers.
(d) relates to rhodium plating of white gold jewellery. White gold is rhodium plated to enhance its appearance and this plating is not permanent and will require further plating to maintain the enhanced appearance.
LIFETIME TRADE UP OPTION
At any time, your original Excel Jewellers center diamond can be fully credited towards a new diamond provided the next diamond purchase must be at least twice the price paid for the original diamond (minimum trade in value of $1000). Trade-ins cannot be accepted on a used setting or mounting.