Our Shipping & Return Policy
- Free Shipping Over $500
- Free Lifetime Warrenty
- Order Processing Requires 1-3 Business Days
- Signature Required For Orders Over $1,000
- Free 30 Day Return
- Please Return Within 30 Days Of Delivery. Upon Receiving Your Return, Item Will Be Reviewed By Customer Service.
- Jewellery Must Be Unworn, Unaltered & In Good Condition With Original Certificates & Accessories To Be Accepted For Exchange Or Return.
- Special orders or custom-made merchandise will not be accepted for return or exchange due to the specific tastes and designs of these types of items. Excel Jewellers is not responsible for lost, damaged, or customs returned shipments. Return shipment without the Return Authorization Number written on the outside of the package will not be accepted. Please note: a 15% restocking fee applies to all returned merchandise.
- Product weights and dimensions are approximate. Our total diamond weight may have a +/-10% tolerance. All prices on this web site are subject to change without notice. Whilst we make every effort to provide you the most accurate, up-to-date information, occasionally, one or more items on our web site may be mis-priced. In the event a product is listed at an incorrect price due to typographical, photographic, or technical error. Excel Jewellers reserves the right to cancel any orders placed with incorrect price.
- Items purchased at Regular price may be returned within 30 days from the date of purchase. Merchandise must be in original and unworn condition and accompanied by original gift box with all warranty cards and explanation booklets intact. All Sale items, discounted items, Closeouts, Special Orders, loose gemstones and diamonds, body/piercing jewelry, watch and jewellery repairs, altered pieces (including ring sizing) and custom pieces are not returnable or exchangeable. Gift Certificates are not redeemable for cash and may be used for purchases only. Refunds will be given in the form of store credit or exchange. Cash Refunds under $100 will be issued as cash. Over $100 a cheque will be issued in 7 days.